Bookings Guarantee Policy 

Please take a moment to familiarise yourself with the policies listed below.

1. Date Changes 

If you need to amend your booking, you must email us immediately to make us aware, it is not guaranteed that you we will be able amend your dates.

*Date amendments will incur charges. 

2. Transfer to Credit 

If you are unable to travel, please contact us in writing as soon as possible to discuss your available options.

3. Deposits

To secure your booking, a non-refundable deposit is required at the time of reservation. This deposit confirms your commitment and guarantees your space.

Key Terms:

  • Non-Refundable
    The deposit is non-refundable under all circumstances, including cancellations, changes to your booking, or failure to attend. This includes, but is not limited to, cancellations due to illness, weather conditions, travel disruptions, or personal reasons.
  • Amount of Deposit
    The deposit amount will be clearly stated at the time of booking. It is typically calculated as a fixed amount or a percentage of the total booking cost.
  • Balance Payment
    The remaining balance of your booking must be paid in full by the due date specified in your confirmation. Failure to pay the balance on time may result in the cancellation of your booking, with the deposit retained.
  • Transfer of Deposit
    Deposits are non-transferable to another date, booking, or individual unless explicitly stated otherwise in writing by management.
  • Cancellation by the Guest
    In the event of a cancellation by the guest, the deposit will not be refunded or credited. We strongly recommend that guests take out travel insurance to protect against unforeseen circumstances.
  • Cancellation by Us
    In the unlikely event that we need to cancel your booking due to unforeseen circumstances beyond our control, your deposit and any other monies paid will be fully refunded.

4. Important Information 

Special requirements and disabilities

We welcome guests with a disability, restricted mobility, particular care or medical requirements. However, we need to know of any special needs at time of booking so we can ensure that our services are as accessible as reasonably possible. Please contact our reservations team on info@gloholidayclub.com before booking so that we can discuss your requirements along with availability, suitability and any reasonable adjustments we are able to make.

Medical assistance and clinical waste

If you will need to dispose of clinical waste during your stay, please inform the reservations team when booking.

5. Parking Rules and Regulations in Accordance with Gullivers Theme Parks

    1. In the interests of safety, all vehicles that are not parked in specified parking areas may be towed away and a charge levied to you for doing so. We do not accept any liability for damage caused under these circumstances unless it is demonstrably due to our negligence.
    2. Whilst Gulliver’s do permit the use of bicycles within our Milton Keynes Resort, it is your responsibility to ensure that any bicycle brought onto site by you or any member of your party is suitable for use by its particular user and is properly secured (at your own risk) when not in use. Gulliver’s will not accept any responsibility for accident/injury to those using bicycles on site unless such accident/injury is directly caused by Gulliver’s negligence. Gulliver’s do not accept any liability for stolen or damaged bicycles unless demonstrably due to our negligence.
    3. All bicycle users are required to be competent cyclists and able to ride their bicycles on a public road (i.e. aware of the Highway Code rules for cyclists and cycle safety). Highway Code rules will apply to the private roads on site and bicycle users are required to observe these rules.
    4. You hereby fully indemnify Gulliver’s in respect of accident or injury caused to any staff member or guest as a result of your own (or that of any member of your party’s) act or omission whilst operating a bicycle on site. Gulliver’s will recover from you any amount paid to a third party in respect of such accident or injury in accordance with clause 16.1 below.
    5. You hereby hold harmless Gulliver’s in respect of any accident or injury caused to you or any member of your party by another guest operating a bicycle on site unless such accident or injury is demonstrably due to our negligence.