Cancellation policy  

1. Advance Purchase Cancellations

Advanced purchase bookings are non-refundable and non-transferable. Once payment is received, your booking is confirmed at a discounted rate. By choosing this option, you acknowledge and accept the following terms:

  • No refunds or changes are permitted under any circumstances.
  • 100% of the payment will be retained in the event of cancellation.
  • This policy applies regardless of the reason for cancellation, including but not limited to: illness, adverse weather conditions, transportation disruptions (e.g. train strikes), or any other unforeseen circumstances.

By selecting an advanced purchase rate, you agree to these terms and conditions in full.

2. Standard Booking – Cancellation Policy 

For all other bookings, the following cancellation policy applies:

  • If a guest does not arrive with 24 hours of the arrival date, the booking will be considered a no-show, and the full holiday cost may be charged, unless prior arrangements have been made. 
  • Cancellations made more than 3 months prior to arrival – No cancellation fee; a full refund will be issued.
  • Cancellations made between 2 to 3 months prior to arrival – A 25% cancellation fee will be charged.
  • Cancellations made between 1 to 2 months prior to arrival – A 50% cancellation fee will be charged.
  • Cancellations made less than 3 weeks prior to arrival – A 100% cancellation fee will be charged (no refund).

All cancellation requests must be submitted in writing to be valid. We recommend that guests take out comprehensive travel insurance to cover unexpected changes to their plans.

3. How to Cancel 

Cancellations must be made in writing via email ONLY.

The cancellation date will be taken as the date the written notice is received.

4. Force Majeure 

In the unlikely event of cancellation due to circumstances beyond our control (e.g. government restrictions, severe weather), we will offer a credit voucher or date change, but refunds are not guaranteed. 

5. Immediate Termination Policy

We are committed to providing a safe, respectful, and enjoyable environment for all our guests and staff. To ensure this, we reserve the right to terminate a guest’s stay without prior notice under the following circumstances:

Grounds for Immediate Eviction

Guests may be asked to leave the premises immediately, without refund, if they (or anyone in their party or visitors) engage in any of the following:

Breach of Terms and Conditions – including failure to adhere to site rules, noise curfews, or booking terms.

Unreasonable or Abusive Behaviour – including threatening, aggressive, or offensive conduct toward staff, other guests, or members of the public.

Damage or Vandalism – causing damage to property, facilities, or the natural environment.

Illegal Activity – any activity that is against the law, including drug use, underage drinking, or theft.

Exceeding Occupancy Limits – allowing more people to stay than stated on the booking without prior agreement.

Risk to Health or Safety – including dangerous behaviour, misuse of equipment, or bringing prohibited items (e.g. fireworks, weapons).

If we suspect any  behaviour that could cause harm to yourself, guests or to the members of the public we have the right to enter the accommodation and report any findings to the  Police and or relevant authorities, with or without warning .

6. In The Event of Immediate eviction 

In the event that a guest is asked to leave for any of the reasons above:

  • No refunds will be given for any part of the unused stay.
  • Any damage caused will be charged to the lead guest or deducted from any security deposit held.
  • Management is under no obligation to provide alternative accommodation or compensation.( Regardless of the time of day or night)

Cooperation with Authorities

Where applicable, management reserves the right to contact the police or relevant authorities and share guest information if the situation requires legal involvement.

Right to Refuse Future Bookings

All guests will be removed from the premises under this policy and will be barred from making future bookings at the discretion of management.

7. Travel Insurance 

We strongly recommend that all guests take out comprehensive travel insurance, including cancellation cover, to protect against unexpected changes to your travel plans.