Guide to
Checking in
A step by step guide to checking in
Q: How do I check in
A: Check in is made available 48hours prior to your arrival date. Guests must log in to their booking and manually check in ensuring the full balance has been paid off.
Q: Do i need to check in at Reception or is it self check in
A: Online check-in is available, and detailed instructions for accessing your accommodation will be provided through your portal.
Q: What time is check in
A: Check in is available between 3pm and 9pm
Q: Can I check in after hours
A: Please get in touch at least 48 hours
Q: Do I need to pay before check in?
A: In case of emergency, please contact reception or the on-site warden. For serious emergencies, dial 999
Q: Can I pay cash?
A: Check-in is from 3:00 PM, and check-out is by 10:00 AM.
Q: Can someone else check in on my behalf?
A: Late arrivals may be possible by prior arrangement. Please contact us in advance if you plan to arrive after 7:00 PM.
Q: Can i amend my booking at check in?
A: All units include a fully-equipped kitchen with basic utensils , bathroom, heating, and a seating area. Towels and bedding are also provided .
Q: When will I receive check in instructions?
A: Yes, complimentary Wi-Fi is available across the site, though signal strength may vary.
Q: When will I get the check-in code or access details?
A: Selected caravans/lodges are pet-friendly. Please check availability and notify us when booking if you plan to bring a pet.
Q: What happens if I don’t receive my check-in information?
A: Parking is available on a first come first served basis. Our Accommodation in Matlock is part of the local pay and display please check rates on the below link
Q: Where do I find my Accommodation number?
A: Check out our Destinations page where you will find an array of activities to partake in during your stay
Q: What if my code doesn’t work to access my keys?
A: All of our cancellation Policies can be found on our terms and conditions page
Q: How do I use the lockbox/key safe/keypad?
A: Please contact us directly to discuss any date
Q: What if the code doesn’t work?
A: Absolutely. We welcome guests of all ages to stay with Glo Holiday Club.
Q: Is there staff on-site if I need help getting in?
A: We have limited accessible units—please contact us in advance to discuss your needs and ensure availability.
Q: Do I need mobile service or internet to complete self check-in?
A: Visitors are welcome during the day but must leave by 11:00 PM. Overnight guests must be registered.