Terms & Conditions
Bookings Guarantee Policy (UK)
We understand that plans can change, which is why we offer a flexible Booking Guarantee to give you peace of mind when you book with us.
1. Flexible Date Changes
If you need to amend your booking, we offer one free date change up to 14 days before your arrival, subject to availability. Additional changes may incur a small admin fee.
2. Transfer to Credit
If you’re unable to travel, you can choose to transfer your booking value to a credit voucher to use within 12 months, provided you notify us at least 14 days in advance.
3. Low Deposit Options
Secure your holiday with a low deposit, with the remaining balance due 6 weeks before arrival. Deposits are non-refundable unless covered by a cancellation protection plan.
4. Cancellations
- 14+ days before arrival: Change dates or request credit (see above).
- Less than 14 days before arrival: Cancellations are non-refundable unless covered by our optional Cancellation Protection Plan (details available at booking).
5. No-Shows
Bookings will be held until 12 noon the day after your scheduled arrival. If no contact is made by this time, the booking will be treated as a no-show and may be cancelled without refund.
Important Notes:
- All booking amendments are subject to availability and seasonal pricing changes.
- Credit vouchers are non-transferable and must be used within the validity period.
- Travel insurance is recommended to cover unforeseen circumstances.
Accommodation policy
1. Booking & Payment Terms
- A non-refundable deposit is required to secure your booking (amount specified at the time of booking).
- The remaining balance is due 6 weeks prior to arrival. For bookings made within 6 weeks of arrival, full payment is required at the time of booking.
- Payment confirms acceptance of these terms.
2. Changes to Your Booking
- You may amend your booking dates once free of charge, up to 14 days before arrival, subject to availability and any pricing differences.
- Further changes may incur a small admin fee.
- All amendments must be requested in writing (email preferred).
3. Cancellations
- More than 14 days before arrival: You may transfer your booking to a future date or receive a credit voucher valid for 12 months.
- Less than 14 days before arrival: Unfortunately, cancellations are non-refundable unless you have purchased a Cancellation Protection Plan (if offered at booking).
- No-shows or early departures will be charged in full.
4. Check-In & Check-Out
- Check-in: From 3:00 PM
- Check-out: By 10:00 AM
Late check-outs must be arranged in advance and may incur an additional fee.
5. Guest Responsibilities
- The lead guest must be 21 years or older and is responsible for the behaviour of all members of the party.
- The accommodation must be left in a clean and tidy condition.
- Any damage or breakages must be reported and may incur a charge.
- Smoking is strictly prohibited inside all units.
6. Safety & Conduct
- BBQs, fire pits, and other equipment must be used responsibly and only by sober adults.
- Guests must follow all on-site safety guidelines and respect quiet hours.
7. Pets
- Only permitted in designated pet-friendly units and must be pre-approved at booking.
- Pets must not be left unattended and are not allowed on furniture.
8. Force Majeure
We are not liable for refunds or expenses due to unforeseen events beyond our control (e.g. extreme weather, pandemics, government restrictions), but we will always try to offer a fair resolution.
9. Insurance
We strongly recommend that guests take out appropriate travel insurance to cover unforeseen changes or cancellations.
Cancellation policy
1. Standard Cancellations
- More than 14 days before arrival:
You may cancel and receive a credit voucher for the full amount paid, valid for 12 months from the original arrival date. Alternatively, you may request a date change (subject to availability and seasonal rates).
- 14 days or less before arrival:
Unfortunately, cancellations within 14 days of your arrival are non-refundable, and no credit or date change will be offered unless you have purchased our optional Cancellation Protection Plan (if applicable).
- No-shows or early departures:
Will be charged in full. No refunds or credits will be provided.
2. Cancellation Protection Plan (Optional)
If offered at the time of booking, our Cancellation Protection Plan allows for a full refund (minus the plan fee) in the event of cancellation for covered reasons, including illness, bereavement, or certain travel disruptions. Full terms are available upon request.
3. How to Cancel
Cancellations must be made in writing via email or through your booking portal. The cancellation date will be taken as the date the written notice is received.
4. Force Majeure
In the unlikely event of cancellation due to circumstances beyond our control (e.g. government restrictions, severe weather), we will offer a credit voucher or date change, but refunds are not guaranteed.
5. Travel Insurance
We strongly recommend that all guests take out comprehensive travel insurance, including cancellation cover, to protect against unexpected changes to your travel plans.
