FAQ
Find answers about our business-ready stays, including Wi-Fi, workspace, and flexible booking options.
Booking & Payments
Q: How do I book a stay at the lodge?
A: You can book directly through our website, over the phone, or via our trusted booking partners. A confirmation email will be sent once your booking is complete.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, as well as bank transfers. A deposit may be required at the time of booking.
Q: Is a deposit required?
A: Yes, a non-refundable deposit (typically 20%) is required to secure your booking. The remaining balance is due [e.g. 4 weeks] before arrival.
Arrival & Check-in
Q: What time is check-in and check-out?
A: Check-in is from 3:00 PM, and check-out is by 10:00 AM.
Q: Can I arrive late?
A: Late arrivals are possible by prior arrangement. Please contact us in advance if you plan to arrive after 7:00 PM.
Accommodation
Q: What facilities are included in the caravans/lodges?
A: All units include a fully-equipped kitchen, bathroom, heating, bedding, and a seating area. Towels may be provided or available for hire—please check your specific unit’s details.
Q: Is Wi-Fi available?
A: Yes, complimentary Wi-Fi is available across the site, though signal strength may vary.
Q: Are pets allowed?
A: Selected caravans/lodges are pet-friendly. Please check availability and notify us when booking if you plan to bring a pet.
On-Site Amenities
Q: Do you have on-site parking?
A: Yes, each unit has an allocated parking space. Additional parking is available near reception.
Q: Is there a shop or café on-site?
A: Yes, we have a small shop for essentials and a seasonal café open during peak months.
Q: What activities are available nearby?
A: We’re close to walking trails, beaches, cycling routes, and local attractions. Ask at reception for our activity guide or local discounts.
Cancellations & Changes
Q: What is your cancellation policy?
A: Cancellations made [e.g. 30 days] before arrival receive a full refund (minus deposit). Cancellations within 30 days are non-refundable. We recommend travel insurance for unforeseen circumstances.
Q: Can I change my booking dates?
A: Yes, date changes are subject to availability and must be requested at least [e.g. 14 days] in advance.
Other Questions
Q: Is the site family-friendly?
A: Absolutely. We welcome guests of all ages and have a play area and open space for children to enjoy.
Q: Is the site wheelchair accessible?
A: We have limited accessible units—please contact us in advance to discuss your needs and ensure availability.
Q: Can I have visitors during my stay?
A: Visitors are welcome during the day but must leave by 10:00 PM. Overnight guests must be registered.
