
FAQ
Find answers about our business-ready stays, including Wi-Fi, workspace, and flexible booking options.
Booking & Payments
Q: How do I book a stay with Glo?
A: You can book directly through our website, over the phone, or via email.
Bookings are only guaranteed once a deposit has been made and a confirmation email has been received by the guest.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards.
Q: Is a deposit required?
A: Yes, a non-refundable deposit is required to secure your booking. The remaining balance is due before arrival.
Q: Does Glo have offers and discounts
A: Yes, not only do we offer great discounts with our local partners but check out our News and uppdates page for latests Glo offers.
Safety
Q: What if i have an emergency?
A: In case of emergency, please contact reception or the on-site warden. For serious emergencies, dial 999
Arrival & Check-in
Q: What time is check-in and check-out?
A: Check-in is from 3:00 PM, and check-out is by 10:00 AM.
Q: Can I arrive late?
A: Late arrivals may be possible by prior arrangement. Please contact us in advance if you plan to arrive after 7:00 PM.
Accommodation
Q: What facilities are included in the caravans/Apartments?
A: All units include a fully-equipped kitchen with basic utensils , bathroom, heating, and a seating area. Towels and bedding are also provided .
Q: Is Wi-Fi available?
A: Yes, complimentary Wi-Fi is available across the site, though signal strength may vary.
Q: Are pets allowed?
A: Selected caravans/lodges are pet-friendly. Please check availability and notify us when booking if you plan to bring a pet.
On-Site Amenities
Q: Do you have on-site parking?
A: Parking is available on a first come first served basis. Our Accommodation in Matlock is part of the local pay and display please check rates on the below link
Q: What activities are available nearby?
A: Check out our Destinations page where you will find an array of activities to partake in during your stay
Cancellations & Changes
Q: What is your cancellation policy?
A: All of our cancellation Policies can be found on our terms and conditions page
Q: Can I change my booking dates?
A: Please contact us directly to discuss any date
Other Questions
Q: Is the site family-friendly?
A: Absolutely. We welcome guests of all ages to stay with Glo Holiday Club.
Q: Is the site wheelchair accessible?
A: We have limited accessible units—please contact us in advance to discuss your needs and ensure availability.
Q: Can I have visitors during my stay?
A: Visitors are welcome during the day but must leave by 11:00 PM. Overnight guests must be registered.