Privacy & Cookies

Last updated: 12/05/2025

At Glo Holiday Club, your privacy is important to us. This Privacy and Cookies Policy explains how we collect, use, and protect your personal data when you use our website: https://gloholidayclub.com (“Website”). It also outlines how we use cookies and the choices you have regarding them.

1. Who We Are

Glo Holiday Club is a UK-based business providing memorable family-friendly holidays across a range of stunning locations. We are committed to handling your personal information responsibly and in accordance with applicable data protection laws.

2. What Information We Collect

We may collect the following types of personal data when you visit or interact with our website:

Contact information – such as name, email address, phone number
Booking details – including preferences, dates, and destination choices
Technical data – IP address, browser type, device information
Usage data – how you interact with our site and services
Marketing preferences – when you opt in to receive emails or promotions

3. How We Use Your Information

We use your personal data for the following purposes:

To process bookings and provide customer support
To personalise your website experience
To improve our services and site functionality
To send you updates, offers, and newsletters (if you’ve opted in)
To meet legal and regulatory requirements

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent – where you’ve given us clear permission (e.g., email subscriptions)
Contract – when processing is necessary for a booking or inquiry
Legal obligation – to comply with applicable laws
Legitimate interest – for running and improving our business and services

5. How We Share Your Data

We may share limited personal data with:

Trusted service providers (e.g., booking systems, analytics providers)
Legal authorities if required by law
Partners involved in the delivery of your booked services

All third parties are required to respect your data and only process it in accordance with our instructions.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website.

Types of cookies we use:

Essential Cookies – required for basic site functionality.
Performance Cookies – help us understand site usage.
Functional Cookies – remember your preferences.
Targeting/Advertising Cookies – show you relevant content and ads.

You can view full details on our Manage Cookies page.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request erasure of your data (in certain cases)
Withdraw consent at any time
Object to certain types of processing
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or content, so we encourage you to read their terms before submitting personal data.

11. Contact us

If you have any questions about our use of cookies, you can contact us at:

Glo Holiday Club
The Green Barn,
New Home Farm,
Chapel House Ln,
Puddington,
Neston,
CH64 5SW,
xxx@glogholidayclub.com