Terms & Conditions
Bookings Guarantee Policy
Please take a moment to familiarise yourself with the policies listed below.
1. Date Changes
If you need to amend your booking, you must email us immediately to make us aware, it is not guaranteed that you we will be able amend your dates.
*Date amendments will incur charges.
2. Transfer to Credit
If you are unable to travel, please contact us in writing as soon as possible to discuss your available options.
3. Deposits
To secure your booking, a non-refundable deposit is required at the time of reservation. This deposit confirms your commitment and guarantees your space.
Key Terms:
- Non-Refundable
The deposit is non-refundable under all circumstances, including cancellations, changes to your booking, or failure to attend. This includes, but is not limited to, cancellations due to illness, weather conditions, travel disruptions, or personal reasons. - Amount of Deposit
The deposit amount will be clearly stated at the time of booking. It is typically calculated as a fixed amount or a percentage of the total booking cost. - Balance Payment
The remaining balance of your booking must be paid in full by the due date specified in your confirmation. Failure to pay the balance on time may result in the cancellation of your booking, with the deposit retained. - Transfer of Deposit
Deposits are non-transferable to another date, booking, or individual unless explicitly stated otherwise in writing by management. - Cancellation by the Guest
In the event of a cancellation by the guest, the deposit will not be refunded or credited. We strongly recommend that guests take out travel insurance to protect against unforeseen circumstances. - Cancellation by Us
In the unlikely event that we need to cancel your booking due to unforeseen circumstances beyond our control, your deposit and any other monies paid will be fully refunded.
4. Important Information
Special requirements and disabilities
We welcome guests with a disability, restricted mobility, particular care or medical requirements. However, we need to know of any special needs at time of booking so we can ensure that our services are as accessible as reasonably possible. Please contact our reservations team on info@gloholidayclub.com before booking so that we can discuss your requirements along with availability, suitability and any reasonable adjustments we are able to make.
Medical assistance and clinical waste
If you will need to dispose of clinical waste during your stay, please inform the reservations team when booking.
5. Parking Rules and Regulations in Accordance with Gullivers Theme Parks
- In the interests of safety, all vehicles that are not parked in specified parking areas may be towed away and a charge levied to you for doing so. We do not accept any liability for damage caused under these circumstances unless it is demonstrably due to our negligence.
- Whilst Gulliver’s do permit the use of bicycles within our Milton Keynes Resort, it is your responsibility to ensure that any bicycle brought onto site by you or any member of your party is suitable for use by its particular user and is properly secured (at your own risk) when not in use. Gulliver’s will not accept any responsibility for accident/injury to those using bicycles on site unless such accident/injury is directly caused by Gulliver’s negligence. Gulliver’s do not accept any liability for stolen or damaged bicycles unless demonstrably due to our negligence.
- All bicycle users are required to be competent cyclists and able to ride their bicycles on a public road (i.e. aware of the Highway Code rules for cyclists and cycle safety). Highway Code rules will apply to the private roads on site and bicycle users are required to observe these rules.
- You hereby fully indemnify Gulliver’s in respect of accident or injury caused to any staff member or guest as a result of your own (or that of any member of your party’s) act or omission whilst operating a bicycle on site. Gulliver’s will recover from you any amount paid to a third party in respect of such accident or injury in accordance with clause 16.1 below.
- You hereby hold harmless Gulliver’s in respect of any accident or injury caused to you or any member of your party by another guest operating a bicycle on site unless such accident or injury is demonstrably due to our negligence.
Accommodation policy
1. Booking & Payment Terms
- A non-refundable deposit is required to secure your booking (amount specified at the time of booking).
- The remaining balance is due 8 weeks prior to arrival. For bookings made within 8 weeks of arrival, full payment is required at the time of booking.
- Payment confirms acceptance of these terms.
2. Changes to Your Booking
Any changes to your booking must be enquired about in writing immediately to discuss options.
*Please be aware changes could incur but is not limited to additional costs, loss of deposit
3. Check-In & Check-Out
- Check-in: From 3:00 PM
- Check-out: By 10:00 AM
Late check-outs must be arranged in advance and may incur an additional fee.
4. Guest Responsibilities
- The lead guest must be 25 years or older and is responsible for the behaviour of all members of the party.
- Children remain the responsibility of their parents or guardians at all times. It is important that parents always know where their children are and supervise them at all times.
- The accommodation must be left in a clean and tidy condition.
- Any damage or breakages must be reported and may incur a charge.
- Smoking is strictly prohibited inside all units.
5. Guest Responsibilities cont…..
- Your personal belongings remain your responsibility at all times. Please lock your vehicle securely and remove all valuable items from view.
- Please ensure your accommodation is locked and secure when you leave it.
- If we find any lost property, we will make every reasonable effort to locate the owner and return it. If we are unable to locate the owner and if the item is not reclaimed within 3 months of the guest’s departure it will be disposed of. *Please note that it is your responsibility to pay for postage for any items that you wish to have returned*
- Litter and Refuse Bags When You Leave, Please dispose of your litter in the appropriate receptacles provided and do not leave bins outside accommodations.
6. Maintenance
You may find that some facilities and/or accommodation units are closed for maintenance, replacement or improvement. Maintenance or housekeeping work may also be undertaken in and around your accommodation during your stay, but we will endeavour to keep any disturbance to a minimum.
7. Safety & Conduct
- BBQs, fire pits, and other equipment must be used responsibly and only by sober adults.
- Guests must follow all on-site safety guidelines and respect quiet hours.
- All of our units are strictly non-smoking – Smoking is not permitted in any buildings or accommodation. It is permitted only in designated areas. Guests failing to comply will have their stay immediately terminated without refund, and will incur liability for deep cleaning charges plus charges for any subsequent loss of revenue. The outstanding balance may be charged to the debit/credit card that was used to pay for your stay.
8. Damages
By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit/charge or debit card used to pay for the break or otherwise, the costs of: Any property or accommodation damage, and/or. Any items missing from the accommodation. Any compensation we may pay to others as a consequence of your breach of this agreement, and/or. Any other costs, fees or levies which we may incur, resulting from your action or inaction and from any breach of this agreement.
In respect of charges for damage to or missing property, the charge will be the full replacement cost of the missing/damaged item, including any carriage charges.
9. Pets
Only permitted in designated pet-friendly units and must be pre-approved at booking.Pets must not be left unattended and are not allowed on furniture.
Any Damages caused by pets will incur charges.If you bring your dog(s) on site you must ensure that
As a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus.
Dogs are kept on a lead at all times when outside your accommodation or kennels, and use the designated dog toilets.
Each dog is properly supervised at all times, is not dangerous and does not cause a nuisance or threat to anyone.
When our staff need to visit your accommodation (e.g. for housekeeping or maintenance) you must take your dog(s) out or keep them in a different room while these visits take place and comply with any specific instructions provided to you.
No dog(s) must be left alone in the accommodation units.
Cancellation policy
1. Advance Purchase Cancellations
Advanced purchase bookings are non-refundable and non-transferable. Once payment is received, your booking is confirmed at a discounted rate. By choosing this option, you acknowledge and accept the following terms:
- No refunds or changes are permitted under any circumstances.
- 100% of the payment will be retained in the event of cancellation.
- This policy applies regardless of the reason for cancellation, including but not limited to: illness, adverse weather conditions, transportation disruptions (e.g. train strikes), or any other unforeseen circumstances.
By selecting an advanced purchase rate, you agree to these terms and conditions in full.
2. Standard Booking – Cancellation Policy
For all other bookings, the following cancellation policy applies:
- If a guest does not arrive within 24 hours of the arrival date, the booking will be considered a no-show, and the full holiday cost may be charged, unless prior arrangements have been made.
- Cancellations made more than 3 months prior to arrival – No cancellation fee; a full refund will be issued.
- Cancellations made between 2 to 3 months prior to arrival – A 25% cancellation fee will be charged.
- Cancellations made between 1 to 2 months prior to arrival – A 50% cancellation fee will be charged.
- Cancellations made less than 3 weeks prior to arrival – A 100% cancellation fee will be charged (no refund).
All cancellation requests must be submitted in writing to be valid. We recommend that guests take out comprehensive travel insurance to cover unexpected changes to their plans.
3. How to Cancel
Cancellations must be made in writing via email ONLY.
The cancellation date will be taken as the date the written notice is received.
4. Force Majeure
In the unlikely event of cancellation due to circumstances beyond our control (e.g. government restrictions, severe weather), we will offer a credit voucher or date change, but refunds are not guaranteed.
5. Immediate Termination Policy
We are committed to providing a safe, respectful, and enjoyable environment for all our guests and staff. To ensure this, we reserve the right to terminate a guest’s stay without prior notice under the following circumstances:
Grounds for Immediate Eviction
Guests may be asked to leave the premises immediately, without refund, if they (or anyone in their party or visitors) engage in any of the following:
Breach of Terms and Conditions – including failure to adhere to site rules, noise curfews, or booking terms.
Unreasonable or Abusive Behaviour – including threatening, aggressive, or offensive conduct toward staff, other guests, or members of the public.
Damage or Vandalism – causing damage to property, facilities, or the natural environment.
Illegal Activity – any activity that is against the law, including drug use, underage drinking, or theft.
Exceeding Occupancy Limits – allowing more people to stay than stated on the booking without prior agreement.
Risk to Health or Safety – including dangerous behaviour, misuse of equipment, or bringing prohibited items (e.g. fireworks, weapons).
If we suspect any behaviour that could cause harm to yourself, guests or to the members of the public we have the right to enter the accommodation and report any findings to the Police and or relevant authorities, with or without warning .
6. In The Event of Immediate eviction
In the event that a guest is asked to leave for any of the reasons above:
- No refunds will be given for any part of the unused stay.
- Any damage caused will be charged to the lead guest or deducted from any security deposit held.
- Management is under no obligation to provide alternative accommodation or compensation.( Regardless of the time of day or night)
Cooperation with Authorities
Where applicable, management reserves the right to contact the police or relevant authorities and share guest information if the situation requires legal involvement.
Right to Refuse Future Bookings
All guests will be removed from the premises under this policy and will be barred from making future bookings at the discretion of management.
7. Travel Insurance
We strongly recommend that all guests take out comprehensive travel insurance, including cancellation cover, to protect against unexpected changes to your travel plans.